The Terms and Conditions of Docmate Services Ltd are as follows:

1. All quotations, proposals, tenders and contracts are based upon the work being completed within normal working hours.
   Normal working hours are considered to be seven and a half (7.5) hours per day, thirty-seven and a half (37.5) hours per week. Normal working days are considered to be Monday, Tuesday, Wednesday, Thursday and Friday.
2. It is recognised that under certain circumstances it will be necessary for the work to be staged to ensure co-ordination with other parties/contractors or for other reasons outside Docmates direct control.
   In these circumstances, should work be delayed, Docmates reserves the right to reconsider its position after a period of two weeks, at which point Docmates will notify the Purchaser in writing.
3. The purchaser shall supply point of contact details: These should include the names and contact details of someone responsible for:
• Work technical matters,
• Processing invoices,
• Planning.
4. The Purchaser shall supply delivery point details for the following:
• postal address, for delivery of general mail;
• postal address, for delivery of invoices;
• secure parcel delivery point where disks, CDs, manuals, etc can be delivered;
• courier delivery point where disks, CDs, manuals, etc can be delivered
• fax telephone number for questions, general enquiries, etc
• e-mail address where electronic files can be sent.
5. All quotations, proposals, tenders and contracts are subject to the Terms and Conditions set out below.
6. All quotations, proposals, tenders and contracts are open for acceptance by the Purchaser for thirty (30) days after the day of issue, unless previously withdrawn.
7. Docmates Terms and Conditions shall override any differing terms and conditions that appear on the Purchaser‚s documentation.
8. No alterations may be made to the Terms and Conditions without Docmates prior written consent.
9. No order may be cancelled, except by mutual agreement in writing.
   In the event of variation of the work the subject of the contract (including suspension by your instructions or lack of instructions), Docmates shall be entitled to be reimbursed in full for the costs of any work that may have been incurred in the execution of this contract prior to variation and for any other extra costs thereby incurred.
10. If an order is so cancelled, the Purchaser shall be allowed such discount, as we shall in our absolute discretion determine.
11. Unless otherwise agreed in writing, all Docmates deliveries shall be to the point of contact.
12. Shortage or damage in transit must be notified within three days to Docmates and to the carriers. The carriers delivery sheet should be signed, where appropriate, „Arrived in damaged condition‰ or „Arrived incomplete‰. In the absence of such a written notice by the Purchaser to use, the delivery shall be deemed to have been delivered complete, in a satisfactory condition and accepted by the purchaser. Delay in delivery must be notified to Docmates within ten (10) days of the date of invoice.
13. Every endeavour is made to deliver according to the Timescale, but unless agreed in writing, lateness in delivery shall not entitle the Purchaser to cancel an order. Docmates cannot entertain claims for consequential damages, loss of time sustained or any claim whatsoever in consequence of delays in delivery, whether by reason of strikes, lock-outs, riots, civil commotion, act of God, or otherwise.
14. Unless otherwise agreed in writing, payment of invoices is due in full, thirty (30) days after the day of invoice. The purchaser is not entitled to make any deductions therefrom.
15. Docmates may charge Interest at the rate of 2% above bank base rate per month on overdue accounts.
16. Docmates may at our option, cancel or withhold all further work under this or any other contract in the event that any debt is due and payable to use by the purchaser but remains unpaid, or that any credit limit for the time being agreed by us is exceeded, or in the event that the Purchaser becomes bankrupt or makes any arrangement with his creditors, or being a Company, has a receiver appointed or enters into liquidation (other than for the purpose of amalgamation or reconstruction) whether voluntarily or compulsory.
    All quotations, proposals, tenders and contracts shall be interpreted in all aspects in accordance with the Laws of Scotland.